The 80/20 Leadership Shift: Transforming Manager Performance Through Active Listening
Carolyn D. Riggins
Live: One Dial-in One Attendee
Corporate Live: Any number of participants
Recorded: Access recorded version, only for one participant unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Corporate Recorded: Access recorded version, Any number of participants unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Are you holding meetings, conducting 1:1s, giving feedback - yet still seeing the same performance issues repeat?
Many managers and supervisors are working hard, but something isn't landing. Employees appear disengaged. Coaching conversations feel rushed or one-sided. Performance improvement plans increase, yet true development is missing. Leaders leave conversations thinking they were clear - employees leave feeling unheard.
The real issue isn't effort. It's listening.
Most managers unintentionally dominate conversations. They explain, direct, correct, and solve - but rarely pause long enough to truly understand. As a result, employees don't take ownership. Accountability weakens. Trust erodes. And leaders become exhausted from carrying the thinking for the entire team.
This powerful webinar introduces the 80/20 Leadership Rule - listen 80% of the time, ask strategic questions 20% of the time. This simple but transformative shift changes how you coach, correct, develop, and lead.
You will learn how to:
- Reduce defensiveness in performance conversations
- Increase employee ownership and accountability
- Strengthen development coaching
- Improve engagement and trust
- Elevate your leadership credibility
Stop talking more. Start leading better.
Your team's performance depends on it.
Why should you Attend: Many managers are frustrated.
They are having more conversations than ever - yet performance is not improving. Employees are disengaged. Coaching feels forced. Corrective actions are increasing. Development conversations are surface-level. And despite their effort, leaders still hear, "I don't feel supported."
The pain point is clear:
Managers are talking, but employees are not feeling heard.
This disconnect leads to:
- Repeated performance issues
- Low accountability
- Defensive employees during feedback
- High turnover
- Weak bench strength
- Leadership burnout
This webinar provides the solution.
You will learn the 80/20 Leadership Rule - listening 80% of the time and asking intentional, development-focused questions 20% of the time. This simple but powerful shift transforms 1:1s, performance reviews, corrective action meetings, and staff discussions into growth-centered conversations.
Instead of fixing problems for employees, you will learn how to develop their thinking.
Instead of escalating issues, you will prevent them.
Instead of managing tasks, you will lead people.
If you want stronger engagement, better accountability, and measurable performance improvement, this webinar will give you practical tools you can apply immediately.
Listening is not a soft skill - it is a leadership advantage. Areas Covered in the Session:
- The Leadership Listening Gap: Why Managers Struggle
- The 80/20 Leadership Rule: Listening as a Performance Strategy
- The Cost of Not Listening: Impact on Engagement and Results
- Active Listening in 1:1 Coaching and Development Conversations
- Listening in Performance Improvement and Corrective Action Settings
- Leading Effective Staff Meetings Through Listening
- Implementation and Accountability: Making 80/20 a Leadership Habit
Who Will Benefit:
- Team Leaders
- Supervisors
- Managers (All Levels)
- Project Managers
- Department Heads
- Directors
- Human Resources Managers
- Operations Managers
- Executives (C-suite)
- Entrepreneurs and Business Owners
- Nonprofit Leaders and Program Directors
- Customer Service
CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.
Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.
With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.