Emotional Intelligence in Leadership: Closing the Great Disconnection
Carolyn D. Riggins
Live: One Dial-in One Attendee
Corporate Live: Any number of participants
Recorded: Access recorded version, only for one participant unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
Corporate Recorded: Access recorded version, Any number of participants unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
In today's workplace, many leaders are experiencing a frustrating reality: despite working harder than ever, engagement is low, communication feels strained, turnover is increasing, and teams seem disconnected.
You may be meeting deadlines and driving results - yet something still feels off. Conversations don't land the way you expect. Feedback is met with silence. Performance conversations feel tense. Trust feels fragile.
This is not a strategy problem. It is often an emotional intelligence gap.
Emotional intelligence is the leadership capability that determines how effectively you understand yourself, manage pressure, read team dynamics, and respond to others in moments that matter most. Without it, even highly skilled managers can unintentionally create disengagement, defensiveness, or fear-based cultures. Over time, this impacts morale, productivity, collaboration, and retention.
This webinar addresses the real pain points leaders face:
- Struggling to motivate a disengaged team
- Managing conflict without escalating tension
- Retaining top talent in competitive environments
- Navigating generational and cultural differences
- Delivering feedback without damaging relationships
- Building trust after breakdowns in communication
The result? Stronger performance, improved communication, higher employee retention, and a leadership presence that inspires trust instead of resistance.
If you are responsible for people, culture, or performance, this training will equip you with the emotional intelligence skills necessary to lead with clarity, connection, and impact in today's evolving workplace.
Why should you Attend: Many managers and leaders are under pressure to deliver results, improve performance, reduce turnover, and keep teams engaged - yet no one formally taught them how to manage the emotional dynamics that drive those outcomes. If you've ever left a meeting thinking, "That didn't land the way I expected," or wondered why your team seems disengaged despite your best efforts, this training is designed for you. Emotional intelligence is often the missing link between leadership intention and employee experience.
This webinar directly addresses the real pain leaders face:
- Reduce Turnover and Disengagement: If you're struggling with retention, morale, or quiet quitting, you'll learn how emotional intelligence strengthens trust, loyalty, and team commitment
- Improve Communication and Influence: If your messages are misunderstood or your team seems resistant, you'll gain practical tools to read the room, regulate reactions, and communicate with clarity and impact
- Build Stronger Team Performance: If performance feels inconsistent or collaboration is lacking, you'll discover how emotional awareness directly drives accountability, innovation, and productivity
- Increase Leadership Confidence: If you sometimes feel reactive, overwhelmed, or unsure how to handle difficult conversations, this training provides a structured framework for responding with intention instead of impulse
This webinar is not theory - it is a practical leadership solution to the emotional blind spots that quietly impact results. If you lead people, this training will elevate how you connect, communicate, and perform. Areas Covered in the Session:
- Self-Awareness in Leadership
- Self-Regulation Under Pressure
- Social Awareness & Reading the Room
- Empathy as a Strategic Leadership Skill
- Relationship Management & Trust Building
- Emotional Intelligence in Decision-Making
- Cultural & Equity Intelligence in Leadership
Who Will Benefit:
- Team Leaders
- Supervisors
- Managers (All Levels)
- Project Managers
- Department Heads
- Directors
- Human Resources Managers
- Operations Managers
- Executives (C-suite)
- Entrepreneurs and Business Owners
- Nonprofit Leaders and Program Directors
- Customer Service
CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.
Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.
With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.